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PROFILE
Whilst continuing to apply the basic principles that have engendered
priceless customer loyalty for over two decades, we continue
to focus strongly on developing our product quality and service
levels.
Sales
of Motorsport assemblies have risen steadily since 2004, with
sales of Texys sensors growing by a staggering 1750% (yes, seventeen
hundred and fifty percent!) during the same period.
Total
customer satisfaction remains the centrepiece of our Business
Plan.
MISSION
STATEMENT
To consolidate the "Tony James" name as the benchmark
provider of electrical systems in the global world of motorsport.
This will be achieved by offering unparalled levels of customer
service, technical innovation and product quality. All of which
must represent a genuine value-for-money option for our customers.
STRATEGY
Included in our strategy to achieve these aims are;
- Communicating
effectively, internally and externally,and involving strategic
partners in our plans.
- Focusing
on core skills to ensure delivery of top quality, value-for-money
goods, at the agreed time.
- Measuring
performance in all activities against predefined targets and
remaining at the leading edge of technological advancement.
- Continuing
to provide a high-quality service at competitive prices, backed
by our simple philosophy for business growth, which is;
- ONE
- Get new customers
- TWO
- Keep them!
CONCLUSION
We plan to continue with the structure that is now proving so
successful and to develop our core activities, concentrating
on improving our performance in the areas of Customer Service,
Profitability and Technology. In short, we intend to enhance
and develop our existing Business Plan, rather than change it.
Lee
James, Managing Director.
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